PERSONAL DATA PROCESSING POLICY AND PRIVACY NOTICE.

BUSINESS NAME: EVENTING HUB, S.A.S.

DOMICLE: MEDELLIN

E-MAIL: soporte@fullpass.co

The purpose of this document is to protect and safeguard your personal data, avoiding damage, loss, destruction, theft, loss, alteration, and unauthorized processing. We are committed to protecting your privacy and maintaining the confidentiality of your information.

Therefore, we provide you with this Personal Data Processing Policy and Privacy Notice, which is intended to inform holders of personal data about the type of data we use and the conditions under which Fullpass Ticket will treat any personal information provided to us personally, directly or indirectly.

Fullpass Ticket, will comply at all times with current regulations on the protection of personal data, guarantee the exercise of the rights of all holders of personal data that are in their databases and files, develop controls and technical, legal and organizational measures to establish security conditions, in order to prevent access, loss, adulteration and fraudulent use of the data under which it holds the status of Responsible for the processing of personal data.

This Policy shall apply to the processing of data of Website Users, suppliers, contractors, employees, customers and/or third parties whose personal data have been collected by Fullpass Ticket through different means such as the Fullpass Ticket website, e-mails, or by any other in-person or non-in-person mechanism.

In this sense, all Fullpass Ticket collaborators shall observe this Policy in the performance of their activities and functions. In the absence of an employment relationship, contracts shall be understood to include a clause requiring anyone acting on behalf of Fullpass Ticket to respect and comply with this Policy. In this way, in accordance with the provisions of Articles 17 and 18 of Law 1581 of 2012, by which general provisions are issued for the protection of personal data. This document will also be both the internal manual of policies and procedures, as well as the policy of information processing.

Fullpass Ticket will request personal information from the users of the services, holders of personal information, in order to provide the best personalized experience in the use of the services and to provide you with a better experience, therefore and for quality of service purposes, we collect the following personal information when you register on our website to purchase your tickets:

● First and last name.

● Zip Code.

● E-mail address.

● Date of birth.

● Personal interests.

● Credit card information.

Not all information requested at the time of registering for Fullpass Ticket services is mandatory, except that which is deemed convenient for website and online shopping purposes.

By registering, the owner of the data grants full consent to provide the personal data that may be required, with the understanding that if the user decides not to provide mandatory information, he/she will not be able to access the services effectively required by said web page, however, he/she will be able to access all other services that do not require such information.

We collect and store non-personal information automatically each time you access Fullpass Ticket; for example, the event you select or the way you use the site. This information is collected through cookies and used while you browse, to complete a purchase and for statistics that allow us to streamline the user experience.

On the Fullpass Ticket website, we use tools that allow us to obtain information about the user, such as cookies, as a commonly used tool to record online browsing behavior (tracking). Cookies are text files that are automatically downloaded and stored in the browser and / or hard drive of the user's computer equipment when browsing a website and allow the site to remember some user data. Fullpass Ticket uses cookies to remind the browser of the data you entered, such as the city or geographic area you select when consulting events, your payment information, purchase history, preferences, as well as data to carry out an online purchase. Fullpass Ticket or its advertisers within the Fullpass Ticket site and mobile applications may use cookies as behavioral tracking tools. We may also collect information about your browsing history; to better understand the interests of consumers and visitors to Fullpass Ticket's online sites; and to measure traffic flow to the site. If you choose to block cookies in your browser, features and functionality of the online site may not work, such as purchasing tickets.

Fullpass Ticket may use your financial information to comply with requirements established by financial institutions in the country, to make sales and other transactions on the Website efficiently. In some cases, we may use and share your financial information with service providers who assist us in these tasks. In such cases, we require the service providers to enter into agreements with us to ensure that the information is handled confidentially with at least the same level of protection as Fullpass Ticket.

In addition, we may share your financial information with credit card issuers, financial institutions or credit card processors to process transactions, including bank authorizations and validations. We may also provide your financial information to event organizers, primarily to facilitate the delivery of tickets, resolve disputes, and provide customer service at the venue and on the date of the event. We may also share your information with merchants who provide you with goods, services or reservations that you have purchased or ordered, or who manage programs that you have enrolled in through our Site (or another site linked from our Site).

Your financial information may also be consulted and reported to credit bureaus, positively or negatively, as appropriate.

We may disclose specific financial information only when we believe release is necessary to comply with legal requirements and/or court orders issued by competent authorities, or to protect the interests and safety of Fullpass Ticket, other visitors to our Website or users of our services and products.

Fullpass Ticket is not legally responsible for the use or disclosure of your financial information by third parties to whom Fullpass Ticket has permitted disclosure of your information under this Privacy Notice and Privacy Policy.

For security reasons, Fullpass Ticket does not store users' credit or debit card information and/or personal banking information. For this reason, every time the user makes a transaction, he/she will have to enter his/her credit card information again.

We use the information collected for the following purposes:

We will contact you with event-related information such as purchase confirmations, event changes and additional details.

Fullpass Ticket may use your personal data for offers, promotions and advertising, as well as for products marketed by Fullpass Ticket's trademarks.

We do not sell, rent or share your personal information with third parties, except in the following circumstances:

1. If you have given us your express consent to share your information.

2. When necessary to comply with the law, a court order or legal process.

3. To protect our rights, property or safety, as well as the rights, property or safety of our users or third parties.

We implement technical measures to ensure the security of your personal information and protect it against loss, misuse or unauthorized access.

The use of the purchase platform constitutes your express authorization for Fullpass Ticket to use your personal data such as: Name, Date of Birth, Address, Bank Card Numbers, for the purpose of creating, processing and making purchases through the website.

If you do not agree to the use of your data for the above purposes and do not give your consent, the service cannot be provided through the Fullpass Ticket site.

The holders of personal data, according to the current regulations on the protection of personal data are not required to authorize the processing of their sensitive data; however, in cases where such data is necessary, Fullpass Ticket, must obtain explicit consent to treat such data.

Fullpass Ticket, will identify the sensitive data it eventually collects or stores to fulfill the following purposes:

1. Implement special attention and reinforce its responsibility in the treatment of this type of data, which translates into a greater requirement in terms of compliance with the principles and duties established by the current regulations on data protection.

2. Establish the technical, legal and administrative security levels to treat this information appropriately.

3. Increase restrictions on access and use by Fullpass Ticket personnel.

We will keep your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless there is a legal or regulatory obligation that requires a longer retention.

The Owners of Personal Data and Sensitive Personal Data contained in Fullpass Ticket's Databases shall have the following rights and any other rights established by the applicable local regulations:

● To know, update and rectify their Personal Data. Being able to exercise this right, among others against partial, inaccurate, incomplete, fractioned, misleading data, or those whose treatment is expressly prohibited or has not been authorized.

● Request proof of the Authorization granted, except when expressly exempted as a requirement for the Processing, as established by the applicable regulations.

● To be informed, upon request, regarding the use that has been made of their Personal Data and Sensitive Personal Data.

● To file complaints before the corresponding authorities for violations to the provisions of the law and other regulations that modify, add or complement it.

● To revoke the Authorization and/or request the deletion of the data when the Processing does not respect the principles, rights and constitutional and legal guarantees. The revocation and/or deletion will proceed when the competent authorities have determined that the treatment has incurred in conduct contrary to the applicable regulations.

● Access free of charge, as established in the applicable regulations, to their Personal Data and Sensitive Personal Data that have been subject to Processing and to the details of the processing thereof.

We reserve the right to update or modify this privacy notice at any time. In accordance with the provisions of Article 5 of Decree 1377 of 2013, when there are substantial changes, referring to the identification of the responsible and the purpose of the processing, which affect the content of the authorization, it will be necessary to communicate such changes to the Data Subject.

If you have any questions, concerns or requests regarding this privacy notice, you may contact us through the Fullpass Ticket website.

This Policy was revised in July 2024 and is currently in effect.