Privacy policies

PERSONAL DATA PROCESSING POLICY AND PRIVACY NOTICE.

You are hereby informed that this website is administered by 'FULLPASS ADMINISTRATION, S.A. DE C.V.', a company incorporated under the laws of Mexico, domiciled at Rio San Joaquin, 436, 1007, Miguel Hidalgo, Mexico City 11529.

In compliance with the Federal Law on Protection of Personal Data Held by Private Parties (“LFPDPPP”), you are informed that FULLPASS (hereinafter Fullpass Tickets) protects and safeguards your personal data to prevent damage, loss, destruction, theft. , loss, alteration, as well as unauthorized processing, which is why we make sure to protect your privacy and maintain the confidentiality of your information.
Fullpass Tickets will comply at all times with current regulations regarding the protection of personal data, will guarantee the exercise of the rights of all holders of personal data found in its databases and files, will develop technical and legal controls and measures. and organizational measures aimed at establishing security conditions, in order to avoid access, loss, adulteration and fraudulent use of the data under which it holds the status of Responsible for the processing of personal data.
At Fullpass Tickets we are committed to protecting and respecting your privacy.
Fullpass Tickets is safe and reliable for online shopping.
The information requested will be strictly necessary to complete your purchases.
Personal Information Requested:
Fullpass Tickets will request personal information from users of the services, holders of personal information, in order to be able to provide the best personalized experience in the use of the services and to provide you with a better experience, for this reason and for quality purposes in service, we collect the following personal information when you register on our website to purchase your tickets:

• Name and surname.
• Phone number.
• Postal Code.
• Email address.
• Birthdate.
• Personal interests.
• Credit card information.

Not all the information requested when registering for Fullpass Tickets services is mandatory, except that which is considered convenient for the purposes of the website and online purchases.
When registering, the owner of the data grants his full consent to provide the personal data that is required, with the understanding that, if the user decides not to provide mandatory information, he will not be able to access the services that said website actually requires. however, you may have access to all other services that do not require such Information.
Automatic Information: We automatically collect and store non-personal information whenever you access Fullpass Tickets;

• What are cookies?
They are small text files that the browser saves such as: Internet Explorer and Firefox;
Responsibility for the use of Banking Information.
Fullpass Tickets may use your banking information to verify that it meets the requirements established by the country's financial institutions, to make sales and other transactions on the website safely.
Fullpass Tickets may disclose financial information of the owner solely for the purposes of complying with the requirements of the corresponding authorities that request it, in the event of any controversy, dispute or criminal act, this to protect the interests or safety of Fullpass Tickets who in no way will be held responsible for acts that arise from the misuse of the data collected.
Fullpass Tickets will not be responsible for the use of financial information that may be disclosed by a third party.
• Storage and transfer of information:
For security reasons, Fullpass Tickets does not store its users' credit or debit card information and/or personal banking details.
Use of information: We use the information collected for the following purposes:
Process your registration and ticket purchase: We will contact you to provide you with event-related information, such as purchase confirmations, event changes, and additional details.
Provide offers and services: Fullpass Tickets may use your personal data to make offers, promotions and advertising, as well as the products marketed by Fullpass Tickets trademarks.
Sharing information: We do not sell, rent or share your personal information with third parties, except in the following circumstances:
1. If you have given us your express consent to share your information.
2. When necessary to comply with the law, court order or legal process.
3. To protect our rights, property or safety, as well as the rights, property or safety of our users or third parties.
Information security: We implement technical measures to ensure the security of your personal information and protect it against loss, misuse or unauthorized access.
• Consent to data use and use thereof (right to information).
Your acceptance of the privacy notice through the “Click” made in the “I have read and accept terms and conditions” box constitutes your express authorization for Fullpass Tickets to use your personal data such as: Name, Date of birth, Address, Card Numbers Banking, with the objective of creating, processing and making purchases through the website.
If you do not agree with the use of your data for the purposes expressed above and do not express your consent, the service cannot be provided through the Fullpass Tickets site.
• Sensitive personal data contemplated in the Federal Law on Protection of Personal Data Held by Private Parties.
The owners of personal data, in accordance with current regulations on the protection of personal data, are not required to authorize the processing of their sensitive data;
Fullpass Tickets will identify the sensitive data that it eventually collects or stores to meet the following objectives:
1. Implement special attention and reinforce their responsibility regarding the processing of this type of data, which translates into a greater requirement in terms of compliance with the principles and duties established by current regulations on data protection.
2. Establish technical, legal and administrative security levels to process this information appropriately.
3. Increase access and use restrictions by Fullpass Tickets staff.
Information retention: We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, unless there is a legal or regulatory obligation that requires longer retention.
Exercise of your rights of access, rectification, cancellation and opposition.
1. Access your personal data that we have and the details of its processing;
2. Rectify your personal data if it is inaccurate or incomplete;
3. Cancel your personal data when you consider that they are not required for any of the purposes indicated in the Privacy Notice, they are being used for non-consensual purposes or the commercial relationship has ended;
4. Oppose the processing of your personal data for specific purposes (hereinafter jointly, the ARCO Rights).
The owner may send through this means a request for access, rectification, cancellation or opposition, regarding his or her personal data.
Said request must contain:
• The full name of the owner and all the information that was requested to register, as well as an email to communicate the response to your request.
• Electronic copy of the documents that prove the identity of the owner of the personal data.
• Clear and precise description of the personal data with respect to which one seeks to exercise any of the aforementioned rights.
• Any other element or document that facilitates the location of personal data.
Fullpass Tickets undertakes to notify the owner of the personal data of the determination made within a maximum period of 30 business days from receipt of the request.
The communication of the resolution will be made by email and will include both the meaning and justification thereof, attaching the relevant evidence, if applicable.
Fullpass Tickets may totally or partially deny access to personal data, as well as rectification, cancellation or opposition to the processing thereof, in the following cases:

• When the applicant is not the owner of the data or is not duly accredited as a legal representative.s
• When the applicant's personal data is not found in the Fullpass Tickets database.
• When the rights of third parties are violated.
• When there is a legal impediment or a resolution issued by a competent authority.
• When the rectification, cancellation or opposition has already been made previously, leaving the request without matter.
In the event of cancellation of personal data, Fullpass Tickets will block any information for a certain time before proceeding to delete it.
After carrying out the above, Fullpass Tickets may retain personal data only to comply with the responsibilities derived from the treatment established in this Privacy Notice.
Fullpass Tickets will not be obliged to cancel personal data in the cases established in article twenty-six of the Federal Law for the Protection of Data Held by Private Parties.
Likewise, when the information collected in the personal data is no longer necessary to fulfill the purposes established in this Privacy Notice and in the applicable laws, the personal data of the owner will be deleted from the Fullpass Tickets database.
• Applicable legislation, jurisdiction and competence.
This Privacy Notice is governed by the Federal Law for the Protection of Data Held by Private Parties, as well as the other applicable federal legal provisions in force in Mexico.
Changes to the Personal Data Processing Policy and Privacy Notice: We reserve the right to update or modify this privacy notice at any time.
If you have any questions, concerns or requests related to this privacy notice, you can contact us through the Fullpass Ticket website.